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Right choice for new car service

The simple truth is that you are free to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Hoping to find a bargain at the end of year car sales or just want to get your new car serviced in time for the holidays? Here is some sound advice from Kiwi French Automotive in Slacks Creek.

The purchase of a new car is one of the most comprehensive investments most people make, so you should do your best to look after it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

The simple truth is that you are free to choose the workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You do not have to return the car to the dealership where you originally got it for service or repairs. Provided the work is executed to the manufacturers specifications by a properly skilled person and uses respectable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Kiwi French Automotive mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Kiwi French Automotive mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco Nationwide Warranty, giving you added protection. Kiwi French Automotive will also only ever use fluids and lubricants that meet the specifications of the new car manufacturer.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the variances between express, statutory and manufacturer warranties to help you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be displaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.

So when purchasing your new car, look out for new car dealers who may try to factor in “express” or “extended” warranties, often for free. Often these ‘special' warranties may include quite prohibitive restrictions or provisions, and often can seem very confusing. Many times these arrangements provide very little additional benefits not already addressed by the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealership.

Such arrangements are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or longer waiting times due to fewer available service locations or mechanics.

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.

New Car Service Frequently asked questions

What is a consumer guarantee?

Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.

What is a manufacturers warranty?

Manufacturers warranties are essentially a promise to the buyer that the new vehicle will be free from defects for a specific time and that any such defects will entitle buyers to a repair or other compensation. According to the Competition and Consumer Act (2010), such warranties cannot state that a vehicle must be returned to an authorised dealer for service.

What is an express or extended warranty?

Often new car dealers will try to include "express" or "extended" warranties, sometimes for free, in the purchase of your new vehicle. These ‘extra' warranties are in addition to the manufacturers warranty and may include quite specific restrictions or provisions, usually in unclear or confusing language. Many of these contracts actually provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership. Extended warranties can (and often do) restrict you to a specific dealership, which can have its drawbacks.

Can Kiwi French Automotive service my new car without voiding the warranty?

There is no requirement to service your car at a manufacturer’s dealership to preserve;

  • Any manufacturer’s warranty (that may apply to your vehicle).
  • Any state or territory based statutory warranty (that may apply to your vehicle).
  • Your rights to Consumer Guarantees (formerly known as implied statutory warranties).

What steps will Kiwi French Automotive take to protect my warranty?

Kiwi French Automotive are fully qualified to carry out log book servicing, and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required - meaning the manufacturer's warranty remains intact. In addition, all work carried out by Kiwi French Automotive is backed by the Repco Authorised Service Nationwide Warranty.

Can Kiwi French Automotive stamp my logbook?

Kiwi French Automotive can and will stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts, fluids & lubricants.

Will having my car serviced with Kiwi French Automotive help maintain the value?

It goes without saying that a vehicle that has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in good condition. In addition to maintaining your warranty with correct service procedures, Kiwi French Automotive will stamp your logbook, which can prove invaluable should you ever decide to sell the car.

What about extended warranty or service plans?

Motor vehicle dealers sometimes offer their own extended (or express) warranties on vehicles. These extra warranties often begin after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, but the buyer should beware, such warranties are not always what they seem. Kiwi French Automotive will be happy to advise you on the conditions and relative value before you commit to any service plan.

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